Privacy Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

RaRa Deals Pvt. Ltd. (“RaRa Deals”, “we”, “us”, “our”) respects your privacy.

This Privacy Policy explains how RaRa Deals collects, uses, stores, shares and protects information when you use our website, Progressive Web App (PWA), Android application, iOS application, Seller Dashboard and related services.

1. Information We Collect

Depending on how you use RaRa Deals, we may collect:

Account Information

• Name

• Mobile number

• Email address

• Password or authentication information

• Profile information

Delivery Information

• Delivery address

• Landmark

• Contact number

• Saved addresses

• Delivery instructions

Order Information

• Products purchased

• Order details

• Order status

• Delivery information

• Return and replacement information

Payment Information

Payments may be processed through third-party payment providers.

RaRa Deals may receive transaction-related information such as payment status, transaction reference and payment method.

We do not necessarily store complete card or payment credentials when those are processed directly by an authorized payment provider.

Seller Information

For Seller accounts, we may collect:

• Business/store name

• Owner information

• Contact information

• Business address

• Verification information

• Bank/settlement information

• Tax or business information where applicable

• Product and store information

Technical Information

When you use our website or applications, we may collect technical information such as:

• IP address

• Browser type

• Device type

• Operating system

• Application version

• Language preferences

• Approximate location information where required for a feature

• Log information

• Device identifiers

• Security information

2. How We Use Information

We may use information to:

• Create and manage accounts

• Process Orders

• Coordinate deliveries

• Process payments

• Manage returns and replacements

• Provide customer support

• Manage Seller accounts

• Verify Seller information

• Send transactional notifications

• Provide push notifications where permission is granted

• Improve website and application performance

• Detect fraud and abuse

• Protect platform security

• Analyze marketplace performance

• Personalize relevant experiences

• Send promotional communications where permitted

• Comply with applicable laws and legal obligations

3. Push Notifications

RaRa Deals may provide push notifications through supported web or mobile technologies.

Notifications may include:

• Order updates

• Delivery updates

• Payment status

• Return/replacement updates

• Seller notifications

• Promotional offers

• Important account notifications

Users may control notification permissions through their browser or device settings where supported.

4. Location Information

Certain features may require location information, such as delivery-related services or store/location discovery.

Where applicable, the application will request the required permission.

You may control location permissions through your device or browser settings, although disabling location access may affect certain features.

5. Cookies and Similar Technologies

RaRa Deals may use cookies, local storage and similar technologies for:

• Authentication

• Cart functionality

• Preferences

• Security

• Analytics

• Performance

• Service functionality

Some cookies or technologies may be essential for the website to function correctly.

6. How We Share Information

We may share relevant information with authorized third parties where necessary to provide services, including:

• Sellers

• Delivery partners

• Payment providers

• Hosting/cloud providers

• Authentication providers

• Communication providers

• Analytics and security providers

• Technical service providers

• Legal or regulatory authorities where required

We share only information reasonably necessary for the relevant purpose where practicable.

7. Seller Access to Customer Information

A Seller may receive customer information necessary to fulfill an Order.

Sellers are required to use such information only for legitimate marketplace purposes such as:

• Order fulfillment

• Packaging

• Delivery coordination

• Return/replacement processing

• Order-related support

Sellers must not misuse, sell or unauthorizedly share customer information.

8. Data Security

RaRa Deals uses reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Users should protect their passwords, authentication codes and account credentials.

9. Data Retention

We may retain information for as long as reasonably necessary for:

• Account operation

• Order processing

• Financial records

• Seller settlements

• Customer support

• Fraud prevention

• Dispute resolution

• Legal obligations

• Security and audit purposes

When information is no longer required, it may be deleted, anonymized or securely disposed of where appropriate and permitted by applicable law.

10. Third-Party Services

RaRa Deals may use third-party services including payment gateways, cloud infrastructure, analytics, authentication, communication, maps, delivery and notification services.

Those providers may process information under their own applicable terms and privacy policies.

11. Children's Privacy

RaRa Deals is intended for users who are legally permitted to use online shopping services.

We do not knowingly request unnecessary personal information from children.

Parents or legal guardians who believe that a child has provided personal information may contact us.

12. Marketing Communications

Where permitted, RaRa Deals may send promotional communications about:

• Deals

• Discounts

• Products

• Campaigns

• Offers

• New features

Users may unsubscribe or manage promotional communication preferences where such controls are provided.

Transactional and security-related communications may continue where necessary to provide the service.

13. Account Deletion

Users may request account deletion through available account settings or by contacting RaRa Deals.

Certain information may need to be retained where required for legal, financial, security, fraud-prevention or dispute-resolution purposes.

14. Privacy Rights

Subject to applicable law, users may have rights regarding their personal information, including requesting access, correction, updating or deletion where applicable.

Requests may be submitted through our official privacy/contact channels.

15. Policy Changes

RaRa Deals may update this Privacy Policy when necessary due to changes in our services, technology, legal requirements or business operations.

The updated version will be published through the website or application.

16. Contact

For privacy-related questions or requests:

RaRa Deals Pvt. Ltd.
Website: https://raradeals.com
Privacy Email: support@raradeals.com
Support Email: support@raradeals.com
Phone: 9747339777
Address: Lamki, Kailali Nepal